Customer Success Support Associate I

The role

You will manage inbound customer inquiries via phone, live chat, and email. You will resolve customer needs, document cases, and work cross-functionally to provide customer service.

What you will do

• Manage a steady volume of inbound customer inquiries through phone, live chat, and email
• Identify the root of customer needs to resolve inquiries in one touchpoint
• Document thorough notes on every case
• Work cross-functionally with internal and external partners
• Provide best in class customer service
• Work in a fast-paced environment
• Manage follow-ups with customers
• Support other areas of the organization when needed
• Manage performance to company's set standards and adhere to a workforce management schedule

Required qualifications

• Passion for serving customers
• Strong organizational skills
• Ability to communicate with confidence, professionalism, and empathy over the phone, live chat, and through email
• Ability to remain composed in high-stress situations
• Meticulous attention to detail
• Ability to remain highly productive and organized in an elevated-noise, open-office environment

Nice to have

• 1+ years of experience in a customer facing role - i.e. customer support or account management/call center experience

Benefits

• 401(k) plan with dollar-for-dollar employer match up to 4% (immediately vested)
• Health plans, dental and vision insurance
• Competitive time off and parental leave
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• Monthly work-from-home stipend
• Quarterly lifestyle stipend
• Team-building experiences

About the company

Human Interest is a high-growth fintech company on a mission to ensure people in all lines of work have access to retirement benefits.