Payroll Connections Specialist

The role

You will enable and optimize payroll integrations for clients. This role involves managing technical integrations with payroll providers and overseeing the first 401(k) contribution.

What you will do

• Be the main point of contact for clients to establish technical integrations with 400+ payroll providers
• Develop an in-depth understanding of payroll provider systems and interrogate incoming payroll data
• Use problem-solving and decision-making skills to navigate technical issues impacting data flow
• Evaluate data discrepancies and make appropriate adjustments
• Assist in drafting procedures detailing the flow of payroll-related information
• Investigate technology issues, identify root causes, and work with departments to implement solutions
• Independently guide clients through data analysis and data transmission efforts
• Communicate professionally to internal and external clients
• Identify areas for process improvement and assist in leading projects

Required qualifications

• 3+ years of experience in a professional role demonstrating strong technical troubleshooting and analytical skills
• At least 1 year of dedicated customer service experience
• Exceptional verbal and written communication skills
• Proven ability to manage projects, work independently, and deliver results with minimal supervision
• Prior experience working with retirement plans or payroll providers
• General grasp of governing industry regulations
• Ability to quickly adapt to various HRIS/client systems and troubleshoot software issues
• Extreme, uncompromised attention to detail
• Exceptional PC literacy, including advanced expertise across the G-Suite product ecosystem

Nice to have

• A passion for process improvement
• A desire to master new programs
• A demonstrated ability to effectively champion change

Benefits

• 401(k) plan with dollar-for-dollar employer match up to 4% (immediately vested)
• 0 plan fees for 401(k)
• Health plans, dental insurance, and vision insurance
• Competitive time off and parental leave
• Unlimited access to digital tools, financial professionals, and a knowledge center for equity and financial wellness
• Lyra: Enhanced Mental Health Support for Employees and dependents
• Carrot: Fertility healthcare and family forming benefits
• Candidly: Student loan resource
• Monthly work-from-home stipend
• Quarterly lifestyle stipend
• Engaging team-building experiences

About the company

Human Interest is a high-growth fintech company on a mission to ensure people in all lines of work have access to retirement benefits. They make it affordable and accessible for small and medium-sized businesses to offer retirement savings.