Customer Success Manager

The role

The Customer Success Manager will develop client relationships and execute strategic account plans. This role works cross-functionally to drive client satisfaction, retention, and growth.

What you will do

• Develop strong, genuine client relationships with customers.
• Partner closely with customers at management and senior levels.
• Build and execute strategic account plans to drive satisfaction, retention, and growth.
• Act as a trusted advisor and coach customers on best practices.
• Help customers navigate how AI is changing compliance work.
• Collaborate cross-functionally in a fast-paced, high-growth environment.
• Solve customer problems with creativity, empathy, and pragmatism.

Required qualifications

• Experience in a Customer Success Manager role.
• Resourceful, proactive and creative.
• Analytical mindset.
• Skilled at discovery.
• Comfortable engaging with stakeholders at all levels.
• Curious and always learning.

Nice to have

• Experience for a SaaS company managing enterprise accounts.
• Financial Institution or Fintech experience

Benefits

• Competitive compensation including cash and equity.
• Health benefits.
• Vision benefits.
• Dental benefits.
• 401k.

About the company

Hummingbird is a remote-first, fully distributed team that helps fight financial crime. They provide AI powered compliance tools to financial institutions and tech-savvy trailblazers.