Support Specialist

The role

The Support Specialist handles technical and functional inquiries regarding the SaaS platform. This includes providing user support, understanding regulatory filing requirements, and troubleshooting API integration issues.

What you will do

• Field and resolve a wide range of support inquiries.
• Own communication with customers.
• Work closely with TSEs, engineering, and other teams to resolve issues.
• Expand technical skills in areas like APIs and SQL.
• Enhance support processes from ticket creation through escalation and resolution.
• Drive efficiency of support processes leveraging technology such as AI.

Required qualifications

• Strong technical troubleshooting skills.
• Experience diagnosing, reproducing and escalating bugs.
• A problem-solving mentality.
• Ability to learn and adapt quickly.
• Collaborative communicator.
• Professional and articulate.
• Work east coast hours.
• Able to support international customers.

Nice to have

• Experience with APIs, SQL, and familiarity with coding languages
• Workato or other iPaaS solutions

Benefits

• Competitive compensation including cash and equity
• Remote-first (US based), fully distributed company
• Flexible working hours
• Health, vision & dental benefits
• 401k

About the company

Hummingbird is a remote-first, fully distributed team that helps fight financial crime through AI powered compliance tools.