Senior Lifecycle Programs Strategist

The role

You will own the lifecycle operating model for customer and partner growth. You will turn signals into plays to improve cross-sell performance, recover closed-lost opportunities, and identify automation opportunities.

What you will do

• Set and own the lifecycle operating model for customers and partners
• Identify, prioritize, and lead high-value automation opportunities
• Own the strategy and execution of re-engagement plays for delayed, stalled, and closed-lost opportunities
• Establish the handoff experience for Account Management and other customer-facing roles
• Apply consent, opt-in and opt-out, suppression, contact governance, and other communication requirements
• Use approved AI tools for research, documentation, analysis, and workflow preparation
• Establish the measurement framework for lifecycle performance

Required qualifications

• Experience shaping lifecycle strategy and operating models
• Experience building or improving sequences, workflows, routing, and automation
• Experience designing targeted lifecycle motions across marketing automation, email, CRM, and sales engagement platforms
• Experience with audience segmentation
• Understanding of customer lifecycle, cross-sell, expansion, closed-lost recovery, install-base, or partner motions
• Working knowledge of email compliance, consent and opt-out requirements, suppression logic, and contact governance
• Comfortable working with customer, opportunity, product, and engagement data
• Strong strategic judgment, systems thinking, and ownership
• Ability to lead cross-functional teams without formal authority
• Ability to use AI for research, documentation, analysis, and workflow tasks

Benefits

• 100% remote work environment
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees
• One-time $500 reimbursement for building/upgrading home office
• Annual allowance for education and professional development assistance
• $75 USD/month digital reimbursement
• Access to the BetterUp platform for coaching, personal, and professional growth

Before you apply

• By submitting your application, you acknowledge the use of AI in the recruitment process

About the company

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes.