Channel Account Manager II, Service Providers

The role

You will drive expansion, retention, and partner loyalty by acting as a trusted advisor to service providers. You will manage partner relationships to increase customer satisfaction and grow adoption.

What you will do

• Achieve and exceed quota based on expansion performance and renewal outcomes.
• Serve as a trusted advisor to partners to increase customer satisfaction and grow adoption.
• Build and maintain strong relationships with multiple stakeholders across assigned partner organizations.
• Maintain and reinforce Huntress culture.
• Use AI tools to prepare for partner meetings, summarize calls, and stay organized.

Required qualifications

• 5+ years of experience in account management, customer success, partner success, or channel or direct sales roles.
• Experience using Salesforce or a similar CRM platform to manage partner activity and opportunities.
• A genuine passion for the partner community and for helping partners deliver meaningful cybersecurity outcomes.
• A strong bias to action and the ability to get things done efficiently and effectively.
• Comfort using AI in practical day-to-day work, including call summaries, account prep, and follow-up support.

Nice to have

• Strong knowledge of the MSP space, preferably in the cybersecurity industry.

Benefits

• 100% remote work environment
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees
• One-time $500 reimbursement for building/upgrading home office
• Annual allowance for education and professional development assistance
• $75 USD/month digital reimbursement
• Access to the BetterUp platform for coaching, personal, and professional growth

About the company

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. The company secures more than 6M endpoints and 17M identities worldwide.