Channel Account Manager I

The role

Channel Account Managers drive revenue through engagement, expansion, and retention across the partner base. You will expand relationships with partners to help them deliver cybersecurity to customers through the Huntress platform.

What you will do

• Act as a trusted advisor to customers to increase satisfaction and Huntress adoption
• Own and grow relationships with multiple contacts inside assigned customer organizations
• Drive renewals and expansion opportunities including upsell and cross-sell motions
• Contribute to team goals around retention, expansion, and customer satisfaction
• Work cross-functionally with internal teams to remove blockers and improve customer experience
• Maintain strong operational hygiene in CRM
• Use AI tools to prepare for partner meetings, summarise calls, and stay organized

Required qualifications

• 2+ years of experience in account management, direct customer sales, or a similar post-sales or commercial role
• Strong experience in SaaS
• Experience with Salesforce or other similar CRM platforms
• Strong bias to action and the ability to get things done efficiently and effectively
• Ability to manage multiple stakeholders
• Ability to maintain momentum on renewals and expansion conversations
• Ability to communicate clearly across internal and external teams
• Commercial curiosity and sound judgment

Nice to have

• SaaS experience preferably related to the cybersecurity industry

Benefits

• Fully remote work
• At least one annual trip to the US for Summer Summit
• Additional local events in Australia
• New starter home office set up reimbursement ($800 AUD)
• 12 weeks paid parental leave for both primary and secondary carers
• Monthly digital allowance for personal phone and internet costs ($185 AUD)
• Monthly home office tech stipend to upgrade or replace equipment ($40 AUD)
• Subsidised private health insurance through our preferred provider
• Stock options for all full-time employees
• Access to the BetterUp platform for coaching, personal, and professional growth

Before you apply

• Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications

About the company

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes.