Senior Manager, Customer Trust Enablement

The role

You will lead the Customer Trust Enablement team to empower customers with information regarding HubSpot's security posture. You will manage a team of security enablement specialists and partner with Sales, Legal, and Engineering to meet enterprise security requirements.

What you will do

• Lead and grow a team of customer-facing security specialists
• Own the strategy for customer security enablement including RFPs/RFIs and due diligence
• Serve as an escalation point and senior advisor for complex security reviews
• Drive development of customer-facing security documentation and trust assets
• Build and scale programs, tooling, and metrics for inquiry volume
• Partner cross-functionally with Sales, Customer Success, Legal, Privacy, Compliance, and Risk
• Collaborate with internal security and engineering teams to translate security controls into narratives
• Synthesize customer feedback into recommendations for Product, Engineering, and Security
• Monitor the regulatory and threat landscape
• Establish and operationalize KPIs to measure efficiency and impact

Required qualifications

• 10+ years of experience in cybersecurity, security advisory, IT compliance, or a related field
• Meaningful time spent in a customer-facing or go-to-market-adjacent role
• Demonstrated experience managing or mentoring a team of security or compliance professionals
• Deep knowledge of cybersecurity concepts including application security, cloud security, identity and access management, vulnerability management, and incident response
• Strong familiarity with compliance frameworks and regulations including SOC 2, ISO 27001, ISO 42001, GDPR, CCPA, and NIST
• Track record of leading complex security reviews and building relationships with enterprise security stakeholders
• Familiarity with AI/ML security risks including data governance and model access controls
• Ability to translate technical and regulatory complexity into clear narratives
• Strong project management skills
• Experience in a SaaS or cloud environment
• Excellent written and verbal communication skills

Nice to have

• Experience building or scaling a customer trust, Business Information Security Office (BISO), or Office of the CISO function
• Experience supporting customers in regulated industries such as Financial Services, Healthcare, or Public Sector
• Hold a relevant certification such as CISSP, CISM, CCSP, or CISA
• Familiarity with RFP management platforms and tools (e.g., Looker, RFPIO/Responsive, Loopio, etc.)
• Experience responding to customer security questions about AI product features
• Familiarity with emerging AI governance frameworks such as NIST AI RMF or the EU AI Act
• Functional knowledge of data privacy concepts
• Comfort operating in a fast-moving, high-growth environment

Benefits

• Annual bonus targets
• Equity plan eligibility for restricted stock units (RSUs)
• Overtime pay eligibility for some roles

Before you apply

• HubSpot may use CLEAR ID Verification during the hiring process

About the company

HubSpot (NYSE: HUBS) is an AI-powered customer platform with software, integrations, and resources to connect marketing, sales, and service. The company is headquartered in Cambridge, MA.