Renewal Specialist

The role

You will own the commercial success of accounts by identifying expansion opportunities and growing customer investment. You will partner with customers to understand goals, drive retention, and identify customer risk using data-driven insights.

What you will do

• Negotiate value-driven renewals and contract changes.
• Identify account expansion opportunities by aligning solutions to business outcomes.
• Lead customer conversations involving discovery, value articulation, renewal planning, and commercial execution.
• Partner with Customer Success Managers to execute the contract renewal process.
• Forecast renewal outcomes accurately and update deal pipeline.
• Contribute feedback on processes, tools, and workflows to improve the Contract Management team.

Required qualifications

• 3 + years of experience in Sales, Customer Success, Account Management or another customer-facing SaaS role.
• Experience leading customer conversations involving renewals, negotiations or complex contract discussions.
• Ability to manage multiple customer engagements in a high-volume, fast-paced environment.
• Strong written and verbal communication skills, particularly in renewal and contract-related conversations.
• Experience building trusted relationships with customers and internal stakeholders.
• Strong prioritisation, organisation, and attention-to-detail skills.
• Demonstrated ability to identify customer needs and translate them into commercial outcomes.

Nice to have

• Familiarity with customer success, retention or usage-based risk models.
• Experience working with CRM-driven workflows, automation, or AI-enabled tools.
• Experience supporting account growth through cross-sell or upsell motions.
• Experience working within a SaaS subscription or recurring revenue business.

About the company

HubSpot (NYSE: HUBS) is an AI-powered customer platform with software, integrations, and resources to connect marketing, sales, and service. The company focuses on helping organisations grow better.