German Customer Support Specialist - Bulgaria

The role

You will work with HubSpot customers across phone, chat, and web channels to resolve product-related queries. You will use troubleshooting frameworks to identify software issues and guide customers through HubSpot tools.

What you will do

• Utilise phone, live chat, and web tickets to partner with customers
• Apply business acumen to customer situations to identify challenges and opportunities
• Remove technical barriers for customers and guide them through HubSpot tools
• Independently utilise support resources and tools to comprehend new information
• Implement troubleshooting frameworks to test, replicate, and investigate technical queries
• Identify and diagnose software issues
• Deliver thoughtful, empathetic, and comprehensive resolutions
• Collaborate within HubSpot to deepen customer engagement

Required qualifications

• Fluent in English and German
• Minimum of 1 year of experience in a customer support or technical support role
• Strong foundation in technical troubleshooting
• Adept at understanding and using product documentation
• Self-motivated, curious, and eager to learn
• Customer-first mentality
• Comfortable with ambiguity

Nice to have

• Experience within a software or technology company

Benefits

• Base salary
• On-target commission for eligible roles
• Annual bonus targets for eligible roles
• Equity plan (RSUs) for eligible roles

Before you apply

• May use CLEAR ID Verification during the hiring process to confirm identity

About the company

HubSpot (NYSE: HUBS) is an AI-powered customer platform with software, integrations, and resources to connect marketing, sales, and service. The company is headquartered in Cambridge, MA, with employees and offices around the world.