Senior Customer Onboarding Specialist

The role

This person will provide implementation support and consulting to HubSpot customers in the growing Japanese market. They will design solutions based on best practices to help customers achieve business goals and reduce time to value.

What you will do

• Hearing customer business goals, issues, and organizational structures to support initial construction and implementation
• Designing scalable solutions for complex business processes and data models
• Advising customers on technical topics such as integrations and APIs
• Understanding new features and product updates to adapt operations
• Collaborating internally with sales and customer success managers
• Discovering upsell and cross-sell opportunities
• Leading the success of the first year contract renewal

Required qualifications

• 3 to 5 years of experience in marketing, sales, customer success, or service
• 3 to 5 years of experience in consulting related to CRM or MA
• Ability to adapt to fast-changing environments
• Ability to advise on technical elements like integrations and APIs and strategic aspects of customer growth
• Communication skills to adjust messages for various audiences including technicians and executives
• Commitment to working sincerely with customer success and issues
• Commitment to learning new fields and personal growth
• Native level Japanese
• Business level English in reading and writing

Nice to have

• Practical experience or consulting experience in CRM or marketing automation
• Understanding of the concepts of APIs and system integration

About the company

HubSpot is an AI-powered customer platform providing software for marketing, sales, and service. The company is headquartered in Cambridge, MA, with employees and offices around the world.