Customer Success Manager II (Temporary Contract)

The role

The Customer Success Manager will manage a portfolio of Enterprise Business clients in a designated territory. You will ensure organizations get maximum benefit and higher ROI from their subscription to drive adoption, consumption, and renewals.

What you will do

• Develop strong customer relationships
• Maximize satisfaction across a group of accounts
• Demonstrate products and educate customers
• Carry out engagement and commercial activities
• Achieve quarterly and yearly renewal targets
• Run business reviews
• Conduct kick off call meetings to understand client adoption and consumption levels
• Identify opportunities for upselling additional services
• Travel for on site-visits or events

Required qualifications

• Excellent communicator
• Presentation skills
• Analytical
• Comfortable looking through adoption data and metrics
• Technology savvy
• Proactive
• Empathetic
• Organized
• Delegator

Nice to have

• Background as a CSM in a sports or tech company
• Sports technology savvy
• Growth mindset
• Previous sales experience
• Multilingual

Benefits

• Flexible vacation time above any required statutory leave
• Company-wide holidays
• Remote work options
• Paid sabbatical every five years
• Professional development resources and opportunities
• Tech provided for office or remote work
• Medical and retirement benefits depending on location
• Employee Assistance Program
• Employee resource groups

Before you apply

• Applicants should be within commuting distance of our Barcelona Office

About the company

Hudl helps teams from all over the world see their game differently through products that make it easier for coaches and athletes to capture video and analyze data. They describe themselves as the team behind the team.