Hudl
Customer Success Manager II - Small College
Lincoln, NE, United States; Omaha, NE, United States. Posted 25 days ago
The role
You will manage customer renewals for NCAA Division II and Division III schools and conferences. You will develop customer relationships, demonstrate products, and work toward quarterly and yearly renewal and engagement targets.
What you will do
- Develop strong customer relationships
- Maximize satisfaction across a group of accounts
- Demonstrate products and educate customers
- Carry out engagement and commercial activities
- Work toward quarterly and yearly renewal and engagement targets
- Run meetings to understand client needs
- Identify opportunities for upselling additional services
Required qualifications
- Previous experience in a client-facing role
- Experience working with coaches and buyers in the high school, collegiate and/or professional sports industry
- Experience with Hudl products
- Ability to understand products and communicate their value to clients
- Communication skills to handle internal and external stakeholders and tough conversations
- Time management skills to balance multiple responsibilities
- Growth mindset
Nice to have
- Cross-functional experience collaborating with customer support, product and operations
- Coaching and/or athletics background
- Solution oriented ability to diagnose problems and find creative solutions
Benefits
- Flexible vacation time
- Company-wide holidays
- Paid sabbatical every five years
- Tech stack and hardware provided
- Medical plans including vision, dental, and fertility benefits
- EAP and Employee Resource Groups
- 401(K) with up to 4% match
About the company
Hudl builds products that help teams from all over the world capture video, analyze data, and share highlights. They describe themselves as the team behind the team.