Customer Success Manager II - NBA / WNBA

Lincoln, NE, United States; Omaha, NE, United States. Posted 17 days ago

The role

You will manage customer renewals for NBA and WNBA customers. You will work with video coordinator staff and coaches to maximize customer satisfaction and company ROI.

What you will do

Develop strong customer relationships.
Maximize satisfaction across a group of accounts.
Demonstrate products and educate customers.
Carry out engagement and commercial activities.
Work towards quarterly and yearly revenue and engagement targets.
Run meetings to understand client needs.
Identify opportunities for upselling additional services.

Required qualifications

Experience working with video coordination staff and basketball coaches at the professional basketball sports level.
Experience with Hudl products.
Experience in a client-facing role.
Mastery of Hudl’s Pro Suite for basketball.
Communication skills to handle internal and external stakeholders and tough conversations.
Time management skills.
Growth mindset.

Nice to have

Experience as an Account Executive or CSM.
Cross-functional experience collaborating with customer support, product and operations.
Coaching and/or athletics background.
Solution oriented.

Benefits

Flexible vacation time.
Company-wide holidays.
Paid sabbatical every five years.
Tech stack and hardware provided.
Medical plans including vision, dental, and fertility benefits.
EAP and Employee Resource Groups.
401(K) with up to 4% match.

About the company

Hudl helps teams from all over the world see their game differently through products that capture video, analyze data, and share highlights. They describe themselves as the team behind the team.