Support Representative, Tier One (Youth, Club and High School)

Lincoln, NE, United States. Posted 8 days ago

The role

You will work directly with users by answering questions via phone, email, and online chats. You will provide technical troubleshooting and support for Hudl products to coaches, directors, analysts, athletes, and fans.

What you will do

Act as the first point of contact for users.
Answer calls and emails regarding how-to questions and technical troubleshooting.
Help clients use Hudl in the best way possible.
Empathize with users and respond with creative solutions.

Required qualifications

Empathy
Eager to work directly with users
Communication skills for email and phone
Flexible and resilient in a dynamic and demanding environment

Nice to have

Customer service experience
Technical know-how
Team-oriented
Experience using a CRM system

Benefits

Flexible vacation time
Company-wide holidays
Paid sabbatical every five years
Tech stack and hardware provided
Medical plans including vision, dental, and fertility benefits
EAP and Employee Resource Groups
401(K) with up to 4% match

Before you apply

Candidates must live near Lincoln, Nebraska or be willing to relocate
Anticipated start date is January 25, 2027

About the company

Hudl helps teams from all over the world see their game differently through products that capture video and analyze data. They describe themselves as the team behind the team.