Senior Operations Manager I, ICON Prime

The role

The Senior Manager, Operations will manage the physical work environment, site operations, and end-to-end procurement for the Prime business unit. This role drives cost control and builds processes to support scaling R&D programs.

What you will do

• Iterate and maintain enterprise operational practices, procedures, and SOPs.
• Support Prime managers with new hire onboarding logistics, equipment provisioning, and workspace setup.
• Drive continuous operational improvement and implement changes.
• Support Head of R&D and Prime leadership with ad hoc operational analysis and strategic initiatives.
• Serve as primary point of contact for facility and office matters including space planning and maintenance.
• Organize and manage Prime facility tours, customer visits, and organization offsites.
• Coordinate logistics and budget tracking for office buildouts and capital improvement projects.
• Own cost side operational budget tracking and partner with Finance on annual overhead budgets.
• Execute cost reduction opportunities through vendor renegotiation and process standardization.
• Own end-to-end procurement for R&D needs including laboratory supplies, equipment, and software.

Required qualifications

• 7+ years of progressive operations experience with direct ownership of procurement, facilities management, and cost control.
• 5+ years of experience managing office or administrative operations in a professional environment.
• Bachelor’s degree in Business, Operations Management, Supply Chain, Finance, or a related field or equivalent demonstrated experience.
• Demonstrated experience managing procurement across both technical/R&D categories and general overhead spend.
• Track record of managing and improving operational budgets, including monthly close processes and variance reporting.
• Experience operating within or alongside a Finance organization.
• Strong vendor negotiation skills.

Nice to have

• Prior experience serving as the sole or lead administrative and operational point of contact for a business unit or division.
• Prior experience supporting an R&D, engineering, or science-driven organization.
• Hands-on proficiency with Coupa and/or NetSuite; familiarity with BAAN, SAP Ariba, or equivalent enterprise procurement platforms.
• Experience managing facilities for a lab or mixed-use research and office environment.
• Prior experience managing or mentoring direct reports, coordinators, or cross-functional operational staff.
• Exposure to construction technology, advanced manufacturing, or hardware development environments.

About the company

ICON Prime is a business unit scaling rapidly with R&D programs. ICON is an equal opportunity employer.