Alternative Investment Operations - Associate

The role

The Associate will join the Platform Operations team to enhance operational scalability and ensure support for iCapital clients and partners. This role involves managing technical and operations deliverables, troubleshooting platform issues, and acting as a primary contact for clients.

What you will do

• Develop an in-depth understanding of all interfaces on the iCapital platform
• Execute end-to-end technical and operations deliverables on recurring platforms
• Manage daily workflows to ensure consistent service delivery
• Partner with Product and Technology teams to investigate platform behavior and troubleshoot issues
• Operate within technical systems for configuration management and issue triage
• Act as the primary contact for clients and manage inquiries
• Meet and exceed service level agreements and performance targets
• Work with internal teams to escalate and resolve high-priority issues
• Enhance and maintain product documentation and internal resources
• Maintain fund collateral and offerings

Required qualifications

• 2-5+ years of experience in a client-facing role within the finance industry
• Bachelor’s degree
• Experience analyzing complex technical problems
• Ability to thrive in a fast-paced, dynamic environment
• Experience with support ticketing tools
• Strong foundation in technical troubleshooting
• Strong verbal and written interpersonal skills
• Ability to convey complex concepts clearly and concisely
• High attention to detail
• Self-starter with a strong sense of ownership
• Strong technical aptitude
• Ability to analyze technical and operational issues using structured problem-solving

Benefits

• Salary
• Equity for all full-time employees
• Annual performance bonus
• Employer matched retirement plan
• Subsidized healthcare
• 100% employer paid dental
• 100% employer paid vision
• 100% employer paid telemedicine
• 100% employer paid virtual mental health counseling
• Parental leave
• Unlimited paid time off (PTO)

About the company

iCapital is seeking an Associate to join the Platform Operations team to enhance operational scalability and drive innovation.