Client Delivery, Team Lead - Assistant Vice President

The role

This role oversees a team of client-facing reporting analysts and associates. The individual coaches the team through complex client issues, oversees special projects, and ensures high quality service delivery.

What you will do

• Lead a team and work with Senior Management to prioritize work.
• Analyze and explain portfolio performance results.
• Conduct account level reconciliation, including research and resolution of breaks, cancels, and corrects.
• Analyze private equity and hedge fund statements for system input.
• Work with clients and partners to resolve data issues.
• Develop and strengthen client relationships through onboarding, setup, training, and support.
• Maintain software maintenance and setup through system configuration and data feed management.
• Create custom reports based on client-specific needs.
• Liaise with vendor partners for enhancements, system and data issues.
• Establish operational effectiveness through development of policies, procedures, and controls.

Required qualifications

• 7+ Years of experience in a related field
• Experience managing a team: providing feedback, coaching their development, escalating employee issues
• Experience with RIA/Wealth Management Policies, Procedures and Client Service
• Experience working with wirehouses and/or custodians such as Pershing, Schwab, or Fidelity
• Excellent customer relation skills and the ability to foster and maintain effective client relationships
• Strong understanding of financial instruments
• Able to think critically through complex performance management reporting issues and best practices
• Well-organized and self-motivated with the ability to prioritize tasks and meet deadlines
• Highly attentive to detail and accuracy
• Comfortable with technology, software tools and applications and ability to learn new software quickly
• Strong MS Excel and PowerPoint skills
• Knowledge of database concepts, and any type of programming

Benefits

• Salary
• Equity for all full-time employees
• Annual performance bonus
• Employer matched retirement plan
• Generously subsidized healthcare
• 100% employer paid dental, vision, telemedicine, and virtual mental health counseling
• Parental leave
• Unlimited paid time off (PTO)

About the company

iCapital is an Equal Employment Opportunity and Affirmative Action employer.