Client Delivery - Senior Vice President

The role

This individual will lead Client Delivery leaders and teams responsible for implementations, onboarding, and ongoing client delivery for the Annuities Platform. They will drive delivery performance, establish governance frameworks, and serve as an executive sponsor for strategic client relationships.

What you will do

• Lead and develop Client Delivery leaders and their teams
• Own delivery performance across strategic client relationships and programs
• Establish governance frameworks, operating rhythms, and performance management practices
• Serve as an executive sponsor for strategic client relationships and complex delivery initiatives
• Lead executive steering committees, governance meetings, and implementation reviews
• Act as the senior escalation point for complex client situations and delivery issues
• Identify risks and drive practical solutions to address issues
• Direct project recovery efforts involving timeline, scope, resource, or performance
• Partner with Product, Technology, Operations, Sales, Account Management, and Support teams
• Drive resource planning, forecasting, operational efficiency, and invoicing oversight

Required qualifications

• 15+ years of experience leading client delivery, implementation, professional services, consulting, operations, or other complex client-facing organizations
• Proven success leading large-scale client implementations, enterprise programs, and complex delivery portfolios
• Demonstrated ability to lead and build high-performing teams
• Strong executive presence with experience managing senior client relationships, executive stakeholders, steering committees, and governance forums
• Exceptional communication and presentation skills
• Proven ability to solve complex business, operational, and delivery challenges
• Experience leading escalations, project recovery efforts, and cross-functional execution
• Strong operational, financial, organizational, forecasting, and resource management capabilities
• Experience within annuities, insurance, wealth management, broker-dealers, wirehouses, fintech, or broader financial services organizations
• Strong understanding of the annuity distribution ecosystem, financial institution operating models, and client implementation lifecycles
• Experience working with broker-dealers, insurance carriers, banks, RIAs, wealth management firms, or enterprise financial institutions
• Experience with FireLight or similar annuity, insurance, point-of-sale, e-application, new business, or distribution technology platforms

Benefits

• Salary
• Equity for all full-time employees
• Annual performance bonus
• Employer matched retirement plan
• Subsidized healthcare
• 100% employer paid dental, vision, telemedicine, and virtual mental health counseling
• Parental leave
• Unlimited paid time off (PTO)

About the company

iCapital is seeking a Senior Vice President, Client Delivery to lead a significant portion of the Broker Dealer channel within the growing Annuities Platform team.