Product Trainer - Associate

The role

The Associate Product Trainer supports product adoption through education for customers, partners, and employees. This person will deliver training sessions and develop educational content to demonstrate how software features address business needs.

What you will do

• Coordinate and deliver instructor-led onsite and virtual training sessions.
• Develop, update, and maintain training modules, programs, courses, and curricula.
• Design, develop, and record product education content and video.
• Maintain training content within the Learning Management System (LMS).
• Communicate product functionality and translate complex technical concepts.
• Partner with Sales and Product Management teams to identify training needs.
• Monitor and document participant progress, skill levels, and competencies.
• Establish evaluation methods and KPIs to measure training effectiveness.
• Serve as a central point of contact for training needs.
• Support sales and marketing initiatives through travel.

Required qualifications

• 3+ years of corporate adult training experience, including proprietary software application training, instructional design for software applications, technical training, and adult learning theories an
• Experience working in the annuities or life insurance industry
• Strong verbal and written communication, training, presentation, and professional public-speaking skills
• Experience delivering onsite and web-based training in ILT and vILT environments
• Strong computer and software skills, including experience with virtual training and collaboration tools and LMS administration and maintenance
• Strong analytical and problem-solving skills
• Strong work ethic and commitment to quality
• Able to work independently or collaboratively within a team environment
• Able to teach targeted skills
• Willingness and ability to travel for business purposes up to 10%

Benefits

• salary
• equity for all full-time employees
• annual performance bonus
• employer matched retirement plan
• generously subsidized healthcare
• 100% employer paid dental, vision, telemedicine, and virtual mental health counseling
• parental leave
• unlimited paid time off (PTO)

About the company

iCapital is looking to hire an Associate Product Trainer to support product adoption and utilization through comprehensive education for customers, partners, and employees.