Client Delivery - Vice President

The role

This person will lead client implementations and ongoing delivery portfolios for the Annuities Platform team. They will serve as a senior client-facing leader responsible for delivery outcomes, client satisfaction, and operational discipline.

What you will do

• Serve as the senior delivery leader for assigned client portfolios.
• Own end-to-end delivery outcomes across multiple concurrent client implementations.
• Lead and develop teams of Project Managers, Business Analysts, and delivery resources.
• Establish and maintain strong delivery governance.
• Guide clients and internal teams through delivery trade-offs.
• Identify delivery risks proactively and drive practical solutions.
• Own portfolio financial performance including P&L and margin targets.
• Create executive-level visibility into portfolio health.
• Partner with the Product team to translate client feedback into actionable insights.
• Collaborate with Sales, Support, Operations, and Product teams to improve handoffs.

Required qualifications

• 10+ years of experience in client delivery, implementation, program leadership, or professional services within SaaS, technology, financial services, or a similarly complex environment
• Proven success leading complex client implementations and delivery portfolios
• Strong executive presence
• Ability to manage scope, establish governance, and maintain delivery discipline
• Experience diagnosing complex delivery challenges and implementing scalable solutions
• Experience partnering with product teams to translate client needs into product insights
• Track record of building, improving, or enforcing delivery processes, governance models, and playbooks
• Experience leading and developing teams of project managers, business analysts, implementation consultants, or other delivery resources
• Strong commercial judgment including experience managing delivery financials, margin performance, and resource planning
• Highly organized and detail-oriented
• Experience with project, portfolio, and resource management tools such as Jira, Kantata, or similar platforms

Benefits

• Salary
• Equity for all full-time employees
• Annual performance bonus
• Employer matched retirement plan
• Subsidized healthcare
• 100% employer paid dental, vision, telemedicine, and virtual mental health counseling
• Parental leave
• Unlimited paid time off (PTO)

About the company

iCapital is looking to hire a Client Delivery Vice President to join the Annuities Platform team.