Client Delivery Advocate - Associate

The role

This role sets up and maintains financial software applications and assists clients with issues. The position involves a mix of finance and technology tasks including data aggregation and client relationship management.

What you will do

• Analyze and explain portfolio performance results
• Conduct account level reconciliation including research and resolution of breaks, cancels, and corrects
• Perform analysis of private equity and hedge fund statements for system input
• Work with clients and partners to resolve data issues
• Help manage client onboarding, account setup, training, and day-to-day support
• Perform system setup, configuration, and new client or asset setup
• Assist in data feed management
• Create custom reports based on client-specific needs
• Liaise with vendor partners for enhancements and system or data issues
• Establish operational effectiveness through policies, procedures, and controls

Required qualifications

• 3-5 years of experience in a related field
• Bachelor's degree from an undergraduate program
• Excellent customer service skills
• Strong understanding of financial instruments
• Experience with RIA/Wealth management policies, procedures, and client service
• Experience working with wirehouses or custodians
• Organized and self-motivated with the ability to prioritize tasks and meet deadlines
• Highly attentive to detail and accuracy
• Able to learn new software quickly
• Strong MS Excel and PowerPoint skills
• Basic knowledge of database concepts, and any type of programming
• Critical thinker with strong problem-solving skills

Nice to have

• Experience with Addepar, Black Diamond, Axys, APX, Orion, Archway, Solovis, Masttro, or similar wealth management platforms
• Experience with planning tools such as eMoney, MoneyGuidePro, or similar software
• Working knowledge of Photoshop, HTML design, and/or similar tools
• Knowledge of various financial products and indices, particularly liquid investments and alternative investments
• Knowledge of performance reporting calculations and methodologies
• Knowledge of portfolio management and rebalancing
• Knowledge of how Family Offices, RIAs, and investment advisors work

Benefits

• Salary
• Equity for all full-time employees
• Annual performance bonus
• Employer matched retirement plan
• Generously subsidized healthcare
• 100% employer paid dental, vision, telemedicine, and virtual mental health counseling
• Parental leave
• Unlimited paid time off (PTO)

About the company

iCapital is looking for a Client Delivery Specialist Associate to join the Data Solutions team. The company is an Equal Employment Opportunity and Affirmative Action employer.