Head of Content Operations

The role

The Head of Content Operations will drive the strategy and execution to turn existing design and editorial processes into repeatable, AI-accelerated workflows. This person will own the standards, workflows, and a team of designers and editors.

What you will do

• Partner with the team to define design and editorial quality standards
• Establish and maintain design standards and AI templates
• Establish and maintain editorial standards for written content
• Establish metrics and SLAs for team improvement and client service
• Innovate design and editorial workflows using AI and automation tools
• Lead the team in building agentic design and editorial tools
• Use data and workflow monitoring to rebuild processes around AI and automation
• Refine and introduce new workflow and capacity utilization tooling
• Drive adoption of new standards and workflows across designers, editors, and Faculty
• Oversee a team of 3-5 designers and 3-5 editors

Required qualifications

• 5-8 years of experience leading design and/or editorial production teams
• Proven track record building or overhauling production standards and workflows
• Direct people-management experience across designers and editors, or a comparable cross-functional creative team
• Demonstrated use of AI and automation tools to speed up creative or editorial production
• Comfort operating in a fast-moving, still-evolving organization
• Strong stakeholder management skills

Nice to have

• experience inside a content, media, or research organization

About the company

IANS is the practitioner-sourced intelligence engine where data, peer experience, and expert insights converge for security teams. They produce cybersecurity content, including reports, presentations, benchmarks, and briefs.