Idme
Account Manager, Healthcare
United States (U.S.). Posted 4 months ago
The role
This person will own and deepen relationships with active Healthcare customers including health systems, hospitals, payers, and public healthcare agencies. The role focuses on driving retention, expansion, and long-term customer success through strategic account management.
What you will do
- Own a portfolio of active Healthcare accounts as the primary point of contact and strategic advisor
- Drive retention and growth by developing and executing account plans
- Build and maintain strong executive-level relationships with IT and clinical leadership
- Lead business reviews that connect solutions to customer goals and demonstrate value
- Collaborate cross-functionally with Sales, Product, Onboarding, Value Management Office, Legal, and Solutions Consulting
- Partner with the Channels and Alliances team to leverage strategic partnerships
- Identify, qualify, drive, and close growth opportunities within the existing customer base
- Serve as the voice of the customer internally to capture market feedback and product gaps
- Monitor account health and proactively drive renewal and retention strategies
Required qualifications
- 5–10 years of experience in account management, customer success, or enterprise sales within healthcare technology or SaaS organizations
- Demonstrated success managing and growing complex, multi-stakeholder enterprise accounts within health systems, hospitals, or payers
- Proven track record of driving retention, expansion, and renewal in a quota-carrying account management role
- Experience building executive-level relationships with IT and clinical leadership (CIO, CTO, CISO, CMIO, VP IT, Digital Transformation)
- Strong understanding of healthcare IT environments, including EMR ecosystems, patient portals, digital front doors, and interoperability initiatives
- Familiarity with federal and state healthcare programs and regulatory frameworks impacting identity, privacy, and access
- Experience leveraging AI tools to drive account management activities efficiently
- Ability to navigate regulated markets and complex procurement and renewal processes
- Experience working in high-growth or venture-backed technology companies
- Entrepreneurial mindset with strong ownership, initiative, and resilience
- Excellent written and verbal communication skills
Nice to have
- Experience working in or selling identity and access management (IAM), cybersecurity, authentication, or fraud prevention solutions
Benefits
- Medical, dental, and vision
- Health savings account
- Flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts)
- Basic and voluntary life and AD&D insurance
- 401(k) with company match
- Parental leave
- Unlimited paid time off subject to the terms and conditions of the PTO policy
- 8 company wide holidays
- Short and long-term disability insurance
- Accident and critical illness insurance
- Referral bonus policy
- Employee assistance program
About the company
IDMe is a digital identity wallet that simplifies how individuals securely prove their identity online. The company serves federal agencies, state government agencies, and healthcare organizations.