Manager, Sales Operations & Deal Desk

The role

This person will manage deal structures, pricing exceptions, and CRM administration. They will act as the operational engine for the sales process, supporting deal desk workflows and sales operations.

What you will do

• Review and approve deal structures, pricing exceptions, discounting, and non-standard contract terms
• Partner with Sales, Legal, and Finance to structure deals for consumption-based pricing models
• Maintain deal desk approval workflows and playbooks
• Track and report on deal desk cycle time, exception volume, and win/loss patterns
• Own CRM data integrity and administration in Salesforce
• Support territory design, account assignment, and quota allocation
• Build and maintain sales dashboards and reporting
• Identify and implement process improvements across the quote-to-cash lifecycle
• Act as the go-to resource for sales reps and managers on process, systems, and deal questions
• Partner with Finance/FP&A to ensure deal terms and CRM data flow into revenue reporting

Required qualifications

• 3+ years (Senior Analyst) or 5+ years (Manager) of experience in sales operations, deal desk, or a related analytical function, ideally in B2B SaaS
• Strong hands-on experience with Salesforce (or comparable CRM) — administration, reporting, and workflow configuration
• Strong Excel/spreadsheet skills
• High attention to detail
• Process-oriented mindset
• Clear communicator

Nice to have

• Experience with deal structuring for consumption/usage-based pricing models
• Experience with CPQ tools or quote-to-cash process design
• Exposure to sales compensation, territory planning, or forecasting

Benefits

• Medical, dental, and vision
• Health savings account
• Flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts)
• Basic and voluntary life and AD&D insurance
• 401(k) with company match
• Parental leave
• Unlimited paid time off subject to the terms and conditions of the PTO policy
• 8 company wide holidays
• Short and long-term disability insurance
• Accident and critical illness insurance
• Referral bonus policy
• Employee assistance program

About the company

IDMe is a digital identity wallet that simplifies how individuals securely prove their identity online. The company serves federal agencies, state government agencies, healthcare organizations, and consumer brands.