iFood Pago - Gerente de Business Operations e Seguros Corporativos

The role

This person will design the operational model and processes for the vertical, including policy issuance, billing, and cancellations. They will also manage the corporate insurance program and govern relationships with brokers and insurers.

What you will do

• Design the operational model and end-to-end processes for the vertical
• Implement new products and partners with flows, integrations, and launch checklists
• Govern data exchange with insurers and partners
• Identify opportunities for AI and automation to remove manual work
• Build and operate reconciliations against contracts
• Design controls and treat incidents with root cause analysis
• Ensure operational obligations for insurance distribution models
• Manage the iFood corporate insurance program including P&L and renewals
• Govern relationships with brokers and insurers regarding SLAs and negotiations
• Manage outsourced customer service and after-sales operations

Required qualifications

• Experience in insurance in both job fronts, with depth in at least one and practical knowledge of the other
• Experience in operations for a distributor or corporate insurance programs
• Business vision that connects process to results
• Ability to build in a changing environment
• Hands-on experience with data and building reconciliations and reports from scratch
• Interest in AI and automation
• Experience demanding performance and renegotiating with critical partners
• Ability to influence
• Knowledge of operational obligations for distribution models: brokerage, representation, and stipulation
• SQL or BI tools
• Experience leading people

Nice to have

• Experience in a technology company, platform, or fintech with fluency in a matrix environment
• AI or automation solutions put into production with measured gains

About the company

iFood is a Brazilian technology company and reference in Latin America. It connects thousands of restaurants to millions of consumers through food delivery, market, pharmacy, and pet solutions, as well as the iFood Pago fintech.