Senior Customer Success Manager, Quantum Adoption & Technical Enablement

The role

You will act as a primary customer-facing technical expert to drive adoption of trapped-ion quantum computers. You will guide organizations through performance optimization, circuit design, and workflow integration.

What you will do

• Facilitate adoption for major accounts through technical provisioning and onboarding sessions.
• Guide customers on designing quantum circuits, applications, and workflows.
• Provide direct technical support and standardize troubleshooting workflows.
• Create workshops, challenges, and curricula including code, circuits, slides, and videos.
• Act as an internal advocate for user perspective across Product, Cloud Platform, Data Engineering, and Ops.
• Design and maintain dashboards tracking job metrics and customer health.
• Represent IonQ on standards bodies, government committees, and industry panels.
• Collaborate with Product, Marketing, Sales, and Engineering teams to provide technical customer insights.

Required qualifications

• Master's or PhD in Physics, Computer Science, Machine Learning, Operations Research, or a related STEM field.
• 5+ years of experience in technical customer-facing roles or equivalent.
• 3+ years of experience creating customer-facing technical content.
• Hands-on experience with Python and quantum frameworks such as Qiskit, Cirq, PennyLane, CUDA-Q, or other quantum computing SDKs.
• Working knowledge of Jupyter Notebook, Google Colab, or similar platforms.
• Strong understanding of key physics concepts and mathematical techniques including linear algebra and probability.
• Exceptional technical and executive presentation skills.
• Proven ability to teach complex topics to diverse audiences.

Nice to have

• In-depth knowledge of various quantum computing hardware platforms and hardware-software dependencies.
• Demonstrated experience in quantum information science, applications, and algorithms.
• Experience with SaaS platforms, REST APIs, and/or HPC systems.
• Proficiency in SQL; experience in data science or data analytics.
• Familiarity with subscription-based and renewal business models.
• Ability to engage in technical and business discussions with professionals across diverse domains.

Benefits

• Comprehensive medical, dental, and vision plans
• Matching 401(k)
• Unlimited PTO
• Paid holidays
• Parental/adoption leave
• Legal insurance
• Home technology stipend

Before you apply

• Employment is contingent on verifying U.S. Person status for export controls and government contracts work.
• May require obtaining a license or confirming a license exception under U.S. export controls.

About the company

IonQ, Inc. is a leading quantum platform and merchant supplier delivering integrated quantum solutions across computing, networking, sensing, and security.