Senior Customer Success Manager, Business Strategy & Adoption

The role

You will own the commercial and strategic side of customer relationships to ensure customers unlock business value from the quantum platform. You will build adoption and renewal plans, set health metrics, and serve as a business advisor to technical and business stakeholders.

What you will do

• Act as the primary business contact for global clients using IonQ's quantum computers.
• Build and deliver lifecycle plans for each customer's quantum journey.
• Define KPIs and health scores and use analytics to reduce churn.
• Shape new service offerings and drive renewal and expansion.
• Turn customer relationships into partnerships that deliver measurable value.
• Collaborate with Product Management, Product Marketing, Sales and Engineering to influence roadmaps.
• Represent IonQ on standards bodies, government committees, and industry panels.

Required qualifications

• 7+ years of experience as a leader in customer facing, customer success or account management roles.
• 3+ years creating strategy and success plans and driving adoption, renewal and retention for enterprise or strategic accounts.
• Bachelor's degree or equivalent in Business, Machine Learning, Data Science or another STEM field.
• Familiarity with subscription and renewal business models.
• Exceptional executive presentation and communication skills.
• Ability to influence audiences from end users to C suite executives.
• Strong interest in quantum technology.
• Ability to translate technical capability into business value.
• Comfortable responding to shifting priorities in a fast paced, interdisciplinary and international start up environment.

Nice to have

• Experience with global, strategic or public sector customers.
• Experience with consultative or advisory practices.
• Experience in quantum computing or another deep tech field such as AI and machine learning.
• Experience creating business strategies and objectives and implementing them with data driven reporting.
• Confidence in business discussions across domains such as finance, pharmaceuticals and healthcare, chemistry and operations research.

Benefits

• Comprehensive medical, dental, and vision plans
• Matching 401(k)
• Unlimited PTO
• Paid holidays
• Parental/adoption leave
• Legal insurance
• Home technology stipend

Before you apply

• Employment is contingent on verifying U.S. Person status for export controls and government contracts work, obtaining necessary licenses, or confirming license exceptions.
• For US Non-Technical Jobs, candidates must be a U.S. citizen or national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum.

About the company

IonQ, Inc. is the world’s leading quantum platform and merchant supplier delivering integrated quantum solutions across computing, networking, sensing, and security.