Senior Customer Success Manager, Quantum Adoption & Technical Enablement

The role

You will act as a primary customer facing technical expert to drive adoption of trapped ion quantum computers. You will guide organizations through performance optimisation, circuit design, and workflow integration while serving as a technical advisor.

What you will do

• Lead technical onboarding and manage day to day technical engagement for major accounts.
• Guide customers on best practice for quantum circuits, applications and workflows.
• Apply expertise in optimisation, machine learning and chemistry or materials simulation to guide customer circuits.
• Standardise troubleshooting workflows for job failures and provide high touch support.
• Create workshops, challenges and curricula including code, circuits, slides and videos.
• Design and maintain dashboards tracking job metrics, system usage and customer health.
• Act as primary internal advocate for the user perspective across Product, Cloud Platform, Data Engineering and Ops.
• Collaborate with Product Management, Product Marketing, Sales and Engineering to share technical customer insight.
• Represent IonQ on standards bodies, government committees, quantum working groups and industry panels.
• Lead technical sessions and workshops at industry conferences.

Required qualifications

• Master's or PhD in Physics, Computer Science, Machine Learning, Operations Research or a related STEM field.
• Strong understanding of physics concepts and mathematical techniques relevant to quantum computing, including linear algebra and probability.
• 5+ years of experience in technical customer facing roles or equivalent.
• 3+ years creating customer facing technical content such as training material, success plans, playbooks and workflows.
• Working knowledge of Jupyter Notebook, Google Colab or similar platforms.
• Ability to teach complex topics to diverse audiences.
• Verifying U.S. Person status for export controls and government contracts work.

Nice to have

• Demonstrated experience in quantum information science, applications and algorithms
• Familiarity with subscription and renewal business models
• Ability to hold technical and business discussions across domains such as finance, pharmaceuticals and healthcare, chemistry, computer vision and operations research
• Hands on experience with Python and quantum frameworks such as Qiskit, Cirq, PennyLane, CUDA Q or other quantum computing SDKs
• Exceptional technical and executive presentation skills
• In depth knowledge of the strengths and weaknesses of different quantum computing hardware platforms and their hardware and software dependencies
• Experience with SaaS platforms, REST APIs or HPC systems
• Proficiency in SQL and experience in data science or data analytics

Benefits

• Comprehensive medical, dental, and vision plans
• Matching 401(k)
• Unlimited PTO
• Paid holidays
• Parental/adoption leave
• Legal insurance
• Home technology stipend

Before you apply

• Employment is contingent on verifying U.S. Person status for export controls and government contracts work.
• May require obtaining a necessary license or confirming availability of a license exception under U.S. export controls.

About the company

IonQ, Inc. is the world’s leading quantum platform and merchant supplier delivering integrated quantum solutions across computing, networking, sensing, and security.