Immersive
Channel Renewals Specialist
Malaysia. Posted a month ago
The role
The Channel Renewals Specialist serves as the primary point of contact between the client and its partners. You will guide partners through the renewal process and use predictive analytics to identify new opportunities.
What you will do
- Provide proactive support to partners.
- Assist partners in reviewing upcoming renewal opportunities.
- Coach and support partners on the renewal process.
- Provide administrative functions and reporting activities.
- Track and report renewal progress.
- Record partner renewal activities accomplished.
- Report on key positive accomplishments.
- Document issues with recommendations.
- Provide clear direction for partners to accomplish tasks.
- Identify upcoming renewals and certify renewal completion.
Required qualifications
- Two (2) years of experience.
- Japanese Business Language Certificate (Mandatory).
- Ability to clearly communicate on the telephone in English and Japanese.
- Excellent writing/communication skills in English and Japanese.
- Full availability to support operations during APAC business hours (Philippine Standard Time).
- Proficient in the Google Workspace ecosystem, including Gmail, Docs, and Sheets.
- Accurate and efficient data entry skills.
- Proficient in MS Office, specifically Word and professional email platforms.
- Dedicated to maintaining the highest standards of customer satisfaction.
- Proven ability to cultivate productive, high-impact relationships with partners, sales organizations, and leadership teams.
- Proven ability to think strategically, identify long-term goals, and implement effective solutions.
Nice to have
- Experience in a sales or renewals position.
- Prior experience with Salesforce CRM.
- Previous exposure to the IT industry.
About the company
CGS Immersive is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences. CGS has empowered global enterprises for more than 40 years through innovative business applications, enterprise learning and outsourcing.