Community Health Worker, Patient Engagement

The role

This role supports patients in re-engaging with services by meeting them in person and through telephonic outreach. You will build relationships with caregivers, assist with onboarding, and connect families to community resources.

What you will do

• Serve as a community-based, patient-facing resource through direct, in-person re-engagement
• Provide hands-on support for program re-enrollment, onboarding, and mobile app setup
• Perform telephonic outreach to caregivers to re-engage children in care
• Educate patients and caregivers on services and community resources
• Maintain knowledge of local community resources and connect families to services
• Conduct community events and facility rounding
• Partner with Behavioral Health teams for safe patient discharge planning
• Partner with caregivers and facility staff to address barriers to engagement
• Collaborate with the Patient Engagement Team to support re-engagement goals
• Support non-clinical care coordination including pharmacy access and SDOH needs

Required qualifications

• 3+ years of experience in a healthcare setting (patient-facing hospital or facility role)
• A valid driver’s license and vehicle
• A bachelor’s degree
• Ability to travel frequently
• Ability to navigate ambiguity, think critically, take initiative, and stay organized
• Ability to manage multiple tech platforms
• Experience working in a patient-facing hospital or facility role
• Experience working as part of an interdisciplinary team

Nice to have

• Community Health Worker (CHW) certification
• Bilingual (Spanish)
• Medical Interpreter Certification

Benefits

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA
• Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO
• 10 Company Holidays
• 2 Floating Holidays
• Paid new parent leave

About the company

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. They deliver 24/7 virtual first and in home medical, behavioral, and social care.