Patient Engagement Associate II

The role

The Patient Engagement Associate II will work with an engagement pod to enroll and onboard children and caregivers into the program. This role involves conducting research, performing telephonic outreach to caregivers and healthcare professionals, and coordinating care to address barriers.

What you will do

• Conduct research on attributed patients to understand healthcare needs and barriers to enrollment.
• Perform telephonic outreach to caregivers to enroll children in care.
• Perform telephonic outreach to healthcare professionals including DME companies, home health organizations, pharmacies, and pediatricians.
• Leverage relationships with teammates, external providers, and community resources to support engagement.
• Handle inbound phone calls from caregivers, health plan service coordinators, and hospital discharge planners.
• Develop knowledge of the Supplemental Security Income (SSI) program and perform outreach to eligible caregivers.
• Collaborate with Provider Engagement Specialists to conduct embedded outreach at PCP offices or residential facilities.

Required qualifications

• 2+ years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales.
• Proven success in a centralized contact center environment.
• Experience with resourcing within a patient or family facing role and navigating social service agencies.
• Stellar active listening and communication skills.
• Ability to build trust and relationships with caregivers and healthcare organizations.
• Passion and aptitude for research and data mining.
• Strong critical thinking and creative problem-solving skills.
• Ability to function with a high level of autonomy.
• Access to reliable transportation.
• Willingness to spend time in the field when necessary.
• Reliable internet access required.
• Bilingual Spanish required.

Nice to have

• Prior experience with a CRM platform

Benefits

• Medical, dental, and vision insurance
• Healthcare and Dependent Care FSA
• Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO
• 10 Company Holidays
• 2 Floating Holidays
• Paid new parent leave

Before you apply

• Applicants residing in Tennessee, Missouri, Texas, Florida, North Carolina, Georgia, Washington D.C., New Jersey, and/or New York strongly preferred.

About the company

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. They deliver 24/7 virtual first and in home medical, behavioral, and social care.