Bilingual Community Health Worker, Patient Engagement

The role

This role supports patients in re-engaging with Imagine Pediatrics services through direct in-person and telephonic outreach. You will work with an interdisciplinary team to address patient needs, assist with onboarding, and connect families to community resources.

What you will do

• Build relationships with patients and caregivers through direct, in-person re-engagement
• Provide hands-on support for program re-enrollment, onboarding, and mobile app setup
• Perform telephonic outreach to caregivers to re-engage children in care
• Educate patients and caregivers on services and community resources
• Maintain knowledge of local community resources and connect families to services
• Conduct community events and facility rounding
• Partner with Behavioral Health teams for safe patient discharge planning
• Partner with caregivers and facility staff to address barriers to engagement
• Collaborate with the Patient Engagement Team to support re-engagement goals
• Support non-clinical care coordination including pharmacy access and SDOH needs

Required qualifications

• 3+ years of experience in a healthcare setting (patient-facing hospital or facility role)
• A valid driver’s license and vehicle
• A bachelor’s degree
• Ability to travel frequently
• Bilingual (Spanish)
• Ability to navigate ambiguity, think critically, take initiative, and stay organized
• Ability to manage multiple tech platforms
• Experience working in a patient-facing hospital or facility role
• Experience working as part of an interdisciplinary team

Nice to have

• Community Health Worker (CHW) certification
• Medical Interpreter Certification

Benefits

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA
• Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO
• 10 Company Holidays
• 2 Floating Holidays
• Paid new parent leave

About the company

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. They deliver 24/7 virtual first and in home medical, behavioral, and social care.