Global Collections Specialist

The role

You will oversee the end-to-end process of collecting payments from customers, focusing on mid/higher-value accounts and regional portfolios. You will support the Global Collections Team in implementing initiatives to improve operational excellence in Accounts Receivable.

What you will do

• Manage collection efforts for high-value and complex accounts across multiple regions.
• Support integration of acquisitions into existing AR processes and assist with transitional collections.
• Conduct creditworthiness reviews and ongoing risk assessments for significant accounts.
• Manage escalated disputes, bankruptcies, and external collections agency relationships.
• Assist in preparing aging reports, monthly analytics, and key AR metrics.
• Evaluate and propose improvements to collection procedures aligned with business growth.
• Support internal and external audit requirements by providing reports, reconciliations, and analysis.
• Serve as a backup resource for Analysts and the Collections Team as needed.
• Participate in AR process improvement projects.
• Other duties as assigned to support department OKRs.

Required qualifications

• 5+ years of solid AR and collections experience
• Degree or Diploma in Finance, Business Administration or similar
• Experience with ERP/accounting systems such as Netsuite or similar
• Advanced Excel skills (Pivot tables, VLOOKUP/XLOOKUP, Reporting and analysis)
• Experience in AI-driven automation and process improvement initiatives
• Experience in handling escalations, bankruptcies, and working with external collection agencies.
• Strong analytical skills
• Ability to work independently in a high volume corporate or B2B collections environment
• Ability to prioritize tasks and meet deadlines
• Positive attitude, adaptability, and ability to perform under pressure while maintaining confidentiality

Nice to have

• Saas Experience Desirable

Benefits

• Responsible PTO policy
• Up to 12 fully covered therapy/coaching sessions per year
• Monthly gym reimbursement policy
• Restricted Stock Units (RSUs) with a 3-year vesting schedule
• Free Coursera subscription
• PXA courses
• 26 weeks of fully paid leave for the primary caregiver
• 13 weeks fully paid leave for the secondary caregiver
• Technology stipend for home office setup
• Monthly allowance for internet expenses

About the company

impact.com is the world’s leading commerce partnership marketing platform. It enables businesses to discover, manage, and scale partnerships across the entire customer journey.