Marketplace Partnership Trust & Safety Manager

The role

The Marketplace Partnership Trust & Safety Manager sets standards to keep the marketplace trustworthy. You will define acceptable behavior, write policies for marketplace engagement and content, and manage partner verification and data standards.

What you will do

• Define standards for marketplace behavior, including spam, outreach frequency, and prohibited content.
• Own standards and vetting criteria for all marketplace actors and partner identity processes.
• Research and develop marketplace policies for participation, behavior, and advertising models.
• Drive fair contracting standards, transparency, and dispute-resolution standards.
• Define and enforce standards for marketplace data like affiliate types and media properties.
• Drive listing quality for advertisers and partners.
• Partner with Data Science to monitor data and identify fraud trends or safety risks.
• Support the development of Trust & Safety metrics, dashboards, and alerting systems.
• Partner with enforcement teams to optimize workflows and automate incident categorization.
• Own trust and safety communication with both sides of the marketplace.

Required qualifications

• 5+ years of experience in trust and safety, marketplace policy, marketplace operations, business analysis, platform integrity, or a closely related field
• Strong SQL skills
• Experience with BI tools such as Looker, Tableau, or Power BI
• Experience writing clear, enforceable policy and translating it into operational processes and guidance
• Solid understanding of data governance, data lifecycle, and taxonomy development
• Working knowledge of partner vetting, identity verification, or fraud and abuse prevention in a two-sided marketplace
• Familiarity with advertising models, affiliate or performance marketing, tracking or attribution concepts, product listing standards, user reputation systems, and content moderation workflows
• Current knowledge of issues around AI-generated content, including disclosure, misrepresentation, and brand safety
• Strong communication and collaboration skills
• Comfort making judgment calls with incomplete information and documenting the reasoning behind them
• Bachelor’s degree in Business, Data Science, Economics, or a related field or equivalent experience

Nice to have

• Master’s degree
• Experience with Python, R, or other scripting languages for data analysis
• Experience with contract or terms standards for marketplaces
• Background in dispute resolution or appeals processes
• Exposure to marketplace platforms (e.g., e-commerce, gig economy, peer-to-peer)
• Understanding of GDPR, content policy, or platform liability frameworks
• Experience working with global markets and regional regulatory requirements

Benefits

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Tuesday and Thursday, a healthy snack bar, and great coffee
• Flexible spending accounts and 401(k)
• Responsible PTO policy
• Up to 12 fully covered therapy/coaching sessions per year
• Monthly gym reimbursement policy
• Restricted Stock Units (RSUs) with a 3-year vesting schedule
• Free Coursera subscription and PXA courses
• 26 weeks of fully paid leave for the primary caregiver
• 13 weeks fully paid leave for the secondary caregiver
• Technology stipend for home office setup
• Monthly allowance for internet expenses

About the company

impact.com is the world’s leading commerce partnership marketing platform. It enables businesses to discover, manage, and scale partnerships across the entire customer journey.