Content Evaluator – Bilingual (Vietnamese and English)- Flexible Hours

The role

You will conduct human quality evaluations for an enterprise AI customer support product on Instagram, WhatsApp, and Messenger. You will review and score AI-generated customer interactions against complex evaluation rubrics and business knowledge bases.

What you will do

• Review and score AI-generated customer interactions across Foundational, Experiential, and Operational dimensions
• Benchmark informational and transactional customer queries against authoritative business sources
• Participate in dual-review processes and daily calibration audits
• Deliver precise evaluation

Required qualifications

• Exceptional written English skills with a strong command of tone, brand voice, grammar, and nuance
• Exceptional written Vietnamese skills with a strong command of tone, brand voice, grammar, and nuance
• Ability to strictly follow multi-tier evaluation guidelines, complex logic trees, and technical rubrics without deviation
• Comfort using dedicated web-based tools and labeling interfaces

Nice to have

• Prior experience in customer service, call centers, retail, or handling customer communications via email, chat, or phone

About the company

Innodata is a global data engineering company. The company provides solutions, platforms, and services for Generative AI / AI builders and adopters.