Voice Actor - Flexible Hours

The role

You will perform live, roleplayed customer service calls as a business representative. You will also record the audio and evaluate the caller's performance using an online form.

What you will do

• Prepare from receiver scripts provided at least 24 hours before sessions.
• Take two roleplayed calls of 5–7 minutes each in a 20-minute session.
• Deliver clear, expressive, and consistent vocal performances.
• State fixed facts exactly as written.
• Capture and read back caller-supplied details accurately.
• Verify caller identity and authority before acting on an account.
• Hold a policy without inventing authority, workarounds, or exceptions.
• Record both sides of each call as a single mixed audio track using provided equipment.
• Name and upload files to the designated folder.
• Complete a structured evaluation of each call within 24 hours.

Required qualifications

• Native-level English
• Professional experience in voice acting, acting, concierge-style or customer-facing voice work, or similar
• Call-quality monitoring, QA analyst, or trainer/CSM experience in a BPO environment
• Reception or front-desk experience in a clinic, property management, or storage/utilities setting
• Theatre, improv, or voice-over experience
• A quiet, uninterrupted space at home for the session, with no background noise or shared room
• Availability for a 20-minute live session, plus preparation time before and evaluation time after
• Strong attention to detail and the ability to follow precise technical and file-delivery instructions

About the company

Innodata (Nasdaq: INOD) is a global data engineering company. Their mission is to enable the responsible advancement of artificial intelligence by providing data, evaluation frameworks, and human expertise.