IT Support Specialist

Albuquerque, NM. Posted 21 months ago

The role

The IT Support Specialist supports the IT Customer Service Desk. This role provides technical support on the local tenant infrastructure and systems for the Air Force at Kirtland AFB, NM.

What you will do

Participate in the management of Automated Information Systems and network enterprise systems.
Troubleshoot and implement corrective actions for ADPE hardware including video teleconference systems and client/server computer systems.
Provide installation services for network and telephone communications lines.
Advise, troubleshoot, and implement corrective actions for software.
Troubleshoot classified and unclassified electronic messaging services.
Troubleshoot and maintain printers and replace consumables.
Use WDS to install Windows images on approved workstations.
Participate in the inventory process for all ADPE-related items.
Operate, maintain, and troubleshoot video-teleconferencing and audio-visual equipment.
Perform Customer Service Desk duties such as coordinating and closing work order documents.

Required qualifications

Active TS with SSBI and eligible for SCI
High School diploma or equivalent
Security +CE
2+ years working in a TS processing environment
Knowledge of ADPE asset management processes
Knowledge of service desk operations
Knowledge of Defense Switched Network (DSN) and AMX equipment and understanding of maintenance and operations for VTC

Benefits

Competitive benefits
Educational assistance
Career growth opportunities
Three (3) weeks annual paid time off
Comprehensive, company-paid medical, dental, and vision plan and life insurance
401K plan with vesting for company added contributions

Before you apply

Applicants selected may be subject to a government security investigation
Must meet eligibility requirements for access to classified information
US citizenship may be required

About the company

Inalab is a diverse, prosperous, and rewarding place to work. Every employee is valued for their talents and contributions.