Regional Service Specialist

The role

The Regional Service Specialist supports the Service Department through scheduling, coordination, and communication for branch electrical technicians. This role involves dispatching technicians, managing work orders, and ensuring service operations run efficiently.

What you will do

• Coordinate regional technician schedules and prioritize dispatches
• Work with dispatch and support teams to resolve repairs and work orders
• Ensure maintenance, repair, commissioning, and related services are delivered on time and within scope
• Organize and track work orders, customer requests, revenues, and expenses
• Verify technicians have required work scope, parts, tools, and customer contact information
• Serve as the primary point of contact between customers, technical support, manufacturers, and internal teams
• Oversee communication and workflow across assigned regional teams
• Participate in troubleshooting system errors to determine and dispatch personnel
• Issue purchase orders and approve invoices in coordination with the accounting team
• Manage external ticketing systems and coordination with 3rd-party vendors

Required qualifications

• 2+ years of dispatching or service coordination experience
• Ability to work extended hours in peak times
• Strong organizational and multitasking abilities with exceptional attention to detail
• Demonstrated customer service mindset and problem-solving approach
• Proficiency with service management tools such as Salesforce, ServiceMax, Zendesk, or other dispatching software
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite, particularly Outlook

Nice to have

• Experience in Electrical or EV charging industry

Benefits

• 401(k) matching contribution
• health, dental, and vision
• paid jury duty
• paid holidays
• generous vacation and paid sick leave
• opportunities for advancement
• office meals and snacks
• team building events and activities throughout the year

About the company

InCharge Energy is seeking a highly organized and proactive Regional Service Specialist to support the Service Department.