Field Service –Lead

Colorado, USA; Oregon, USA; United States; Wyoming, USA. Posted 2 months ago

The role

The Field Service Lead manages and supervises a team of approximately 8 technicians and engineers. This working-lead role involves hands-on start-up, commissioning, troubleshooting, and maintenance of electrical products at customer sites.

What you will do

Lead and coordinate start-up and commissioning activities for electrical equipment.
Provide daily supervision, mentorship, and training to field service technicians.
Serve as the technical lead for product expertise and advanced troubleshooting.
Travel to manufacturing or field service facilities for training, factory witness tests, and shop testing.
Identify and report project risks to management.
Work on job sites to complete project start-up/commissioning and resolve punch list items.
Coordinate with commercial and administration teams for requests outside start-up scope.
Ensure technicians have required tools, materials, and documentation.
Report product or quality concerns to management.
Work with managers to schedule additional field resources or teams.

Required qualifications

Associate degree, vocational training, military experience, or equivalent experience in power distribution systems.
Minimum of 2 years of field service experience with an emphasis on start-up and commissioning of electrical equipment.
Understanding of lock-out/tag-out (LOTO) procedures involving multiple power sources.
Strong teamwork and communication skills.
Ability to work independently with minimal supervision.
Effective problem-solving skills.
Strong organizational skills and ability to manage multiple priorities.
Ability to bend, lift, and carry equipment and materials up to 50lbs.
Ability to perform long periods of close work on technical equipment, drawings, and computer screens.

Nice to have

Experience with switchgear, electrical distribution systems, and electrical control systems
Familiarity with advanced communication protocols and networking concepts
Prior supervisory or lead-level experience

About the company

IEM builds electrical distribution systems and delivers solutions for complex power needs. The company has been operating for 75 years.