Field Service Representative

The role

The Field Service Technician Level II performs start-up, commissioning, installation, testing, troubleshooting, and service support for IEM equipment. This role involves resolving moderately complex technical issues and providing guidance to entry-level technicians.

What you will do

• Perform start-up, commissioning, testing, troubleshooting, service, and repair of IEM equipment.
• Install and modify electrical or mechanical components and subassemblies.
• Attend project meetings and support coordination with contractors, clients, and internal teams.
• Analyze system failures, identify root causes, and determine corrective actions.
• Troubleshoot electrical circuits, control wiring, and networking equipment.
• Coordinate with internal support teams to resolve product or customer-reported issues.
• Document service activities, root cause analysis, corrective actions, and parts usage.
• Assist with training, mentoring, shadowing, or on-the-job support for Level I technicians.

Required qualifications

• 1+ years of experience supporting switchgear start-up and commissioning required.
• Working knowledge of electrical, mechanical, and power distribution systems required.
• Ability to read and interpret electrical wiring diagrams, schematics, work instructions, and technical documentation.
• Ability to safely use hand tools, power tools, and electrical testing equipment.
• Strong diagnostic, problem-solving, and troubleshooting skills required.
• Good verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Strong organizational skills to document service activities and parts usage.
• Ability to assist with training, mentoring, or shadowing Level I technicians.
• Must be able to bend, lift, and carry equipment and materials up to 50lbs.
• Long periods of close work on technical equipment, drawings, and computer screens.

Nice to have

• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS systems, generators, PDUs, or related equipment commission

Benefits

• Comprehensive and competitive benefits package

About the company

IEM builds electrical distribution systems and delivers solutions for complex power needs. The company has been operating for 75 years.