Senior Field Service Representative - CLT

The role

The Senior Field Service Representative performs advanced start-up, commissioning, installation, testing, troubleshooting, service, and repair of IEM equipment. This role involves resolving complex technical issues and providing technical guidance and mentoring to Field Service Technicians.

What you will do

• Perform advanced start-up, commissioning, testing, troubleshooting, service, and repair of IEM equipment.
• Install, modify, inspect, and support electrical or mechanical components and subassemblies.
• Lead or support complex field service activities and high-priority customer issues.
• Attend project meetings and coordinate with contractors, clients, and internal teams.
• Analyze system failures, identify root causes, and determine corrective actions.
• Troubleshoot electrical circuits, control wiring, and networking equipment.
• Coordinate with internal teams to resolve product or customer-reported issues.
• Document service activities, root cause analysis, and parts usage.
• Provide technical guidance, mentoring, and on-the-job training to Field Service Technicians and Representatives.

Required qualifications

• Demonstrated ability to independently troubleshoot and resolve complex electrical, mechanical, power distribution, or commissioning-related issues in the field.
• Ability to read and interpret electrical wiring diagrams, schematics, work instructions, technical drawings, and service documentation.
• Strong diagnostic, problem-solving, and troubleshooting skills.
• Ability to safely use hand tools, power tools, and electrical testing equipment.
• Working knowledge of electrical safety practices, PPE requirements, and safe work procedures.
• Good verbal and written communication skills.
• Ability to work independently with limited supervision.
• Strong organizational skills to document service activities and root cause analysis.
• Ability to provide technical guidance, mentoring, or on-the-job training to Field Service Technicians and Representatives.
• Ability to stand and walk for extended periods of 8–12 hours.
• Ability to bend, kneel, squat, crawl, twist, reach overhead, and work in confined spaces.
• Ability to climb ladders, stairs, and elevated platforms.

Nice to have

• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS systems, generators, PDUs, or related equipment commission
• Minimum of 3+ years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience preferred.

Benefits

• Comprehensive and competitive benefits package

About the company

IEM builds electrical distribution systems and delivers solutions for complex power needs. The company has been operating for 75 years.