Field Service Representative

Seattle, Washington, United States. Posted a month ago

The role

The Field Service Representative performs start-up, commissioning, installation, testing, troubleshooting, and service support for IEM equipment. This role involves resolving technical issues and providing guidance to entry-level technicians in the field.

What you will do

Perform start-up, commissioning, testing, troubleshooting, service, and repair of IEM equipment.
Install and modify electrical or mechanical components and subassemblies.
Attend project meetings and support coordination with contractors, clients, and internal teams.
Analyze system failures and determine corrective actions.
Troubleshoot electrical circuits, control wiring, and networking equipment.
Coordinate with internal support teams to resolve product or customer issues.
Document service activities, root cause analysis, and parts usage.
Assist with training, mentoring, or shadowing Field Service Technicians.

Required qualifications

1+ years of experience supporting switchgear start-up and commissioning.
Working knowledge of electrical, mechanical, and power distribution systems.
Ability to read and interpret electrical wiring diagrams, schematics, and technical documentation.
Ability to safely use hand tools, power tools, and electrical testing equipment.
Strong diagnostic, problem-solving, and troubleshooting skills.
Good verbal and written communication skills.
Ability to work independently with minimal supervision.
Strong organizational skills for documenting service activities.
Ability to assist with training, mentoring, or shadowing Field Service Technicians.
Ability to stand and walk for 8–12 hours.
Ability to bend, kneel, squat, crawl, twist, reach overhead, and work in confined spaces.
Ability to climb ladders, stairs, and elevated platforms.

Nice to have

Associate degree, vocational training, military experience, or equivalent experience in power distribution systems.
1–3 years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience.

Benefits

Comprehensive and competitive benefits package

About the company

IEM builds innovative electrical distribution systems and delivers solutions for complex power needs. The company has been operating for 75 years.