Lead Field Service Technician - PIT

The role

This working-lead role manages and supervises a team of approximately 8 field service technicians and engineers. You will lead startup, commissioning, troubleshooting, and maintenance of electrical equipment at customer sites.

What you will do

• Lead and coordinate start-up and commissioning activities for electrical equipment across multiple customer sites.
• Provide daily supervision, mentorship, and training to field service technicians.
• Serve as the technical lead offering product expertise and advanced troubleshooting guidance.
• Travel to IEM manufacturing or field service facilities for training, factory witness tests, and shop testing.
• Identify project areas of risk and report to management.
• Work on job sites to complete project start-up/commissioning and resolve punch list items.
• Coordinate with commercial and administration teams for requests outside of startup/commissioning scope.
• Ensure technicians have required tools, materials, and documentation.
• Report product or quality concerns to management.
• Work with managers to schedule additional field resources or teams.

Required qualifications

• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems including switchgear, UPS, generators, PDUs, or related equipment commissioning activ
• Minimum of 2 years of field service experience, with an emphasis on start-up and commissioning of electrical equipment.
• Understanding of lock-out/tag-out (LOTO) procedures involving multiple power sources.
• Strong teamwork and communication skills.
• Ability to work independently with minimal supervision.
• Effective problem-solving skills.
• Strong organizational skills and the ability to manage multiple priorities.
• Must be able to bend, lift, and carry equipment and materials up to 50lbs.
• Ability to perform long periods of close work on technical equipment, drawings, and computer screens.

Nice to have

• Experience with switchgear, electrical distribution systems, and electrical control systems
• Familiarity with advanced communication protocols and networking concepts
• Prior supervisory or lead-level experience

Benefits

• Comprehensive and competitive benefits package

About the company

IEM builds electrical distribution systems and delivers solutions for complex power needs. The company has been operating for 75 years.