Operations Supervisor

The role

The Operations Supervisor is a first-line people leader who oversees the day-to-day execution of a defined value stream. This person manages multiple Team Leads and Operators to ensure teams operate safely and meet production targets.

What you will do

• Lead daily execution of production activities to meet safety, quality, delivery, and efficiency targets.
• Supervise, coach, and evaluate Team Leads and Operators.
• Ensure adherence to daily build schedules and takt time.
• Monitor and track performance against key metrics.
• Lead Tier 2 daily management meetings.
• Coordinate with Planning, Materials, Quality, and Maintenance for work center readiness.
• Enforce safety protocols, 5S practices, standard work, and compliance with operational policies.
• Support onboarding, cross-training, and upskilling of team members.
• Lead or support root cause analysis and corrective action implementation.

Required qualifications

• Lead daily execution of production activities in the assigned work center to meet or exceed safety, quality, delivery, and efficiency targets.
• Supervise, coach, and evaluate Team Leads and Operators, fostering a culture of accountability, safety, and teamwork.
• Ensure adherence to daily build schedules and takt time; escalate risks to production targets to the Operations Manager.
• Monitor and track performance against key metrics (output, defects, rework, attendance, downtime) and lead Tier 2 daily management meetings.
• Coordinate with Planning, Materials, Quality, and Maintenance to ensure work center readiness (materials, tools, documents, etc.).
• Enforce safety protocols, 5S practices, standard work, and compliance with operational policies.
• Support onboarding, cross-training, and upskilling of team members in partnership with Learning & Development.
• Lead or support root cause analysis (RCA) and corrective action implementation for issues impacting quality, delivery, or safety.

Nice to have

• Coaching & performance management
• Root cause analysis (5 Whys, fishbone, etc.)
• Conflict resolution & feedback
• Understanding of Lean, 5S, and visual factory principles
• Ability to prioritize in a fast-paced production environment

Benefits

• Medical benefits
• Financial benefits
• Other benefits

About the company

IEM builds electrical distribution systems and delivers solutions for complex power needs. The company has been operating for 75 years.