Field Service Representative - ATL

The role

The Field Service Representative performs start-up, commissioning, installation, testing, troubleshooting, and service support for IEM equipment. This role involves resolving technical issues with minimal supervision and providing guidance to entry-level technicians.

What you will do

• Perform start-up, commissioning, testing, troubleshooting, service, and repair of IEM equipment.
• Install and modify electrical or mechanical components and subassemblies.
• Attend project meetings and support coordination with contractors, clients, and internal teams.
• Analyze system failures, identify root causes, and determine corrective actions.
• Troubleshoot electrical circuits, control wiring, and networking equipment.
• Coordinate with internal support teams to resolve product or customer-reported issues.
• Document service activities, root cause analysis, corrective actions, and parts usage.
• Assist with training, mentoring, or shadowing Field Service Technicians.
• Perform other duties as assigned by management.

Required qualifications

• 1+ years of experience supporting switchgear start-up and commissioning.
• Working knowledge of electrical, mechanical, and power distribution systems.
• Ability to read and interpret electrical wiring diagrams, schematics, work instructions, and technical documentation.
• Ability to safely use hand tools, power tools, and electrical testing equipment.
• Strong diagnostic, problem-solving, and troubleshooting skills.
• Good verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Strong organizational skills to document service activities and parts usage.
• Ability to assist with training, mentoring, or shadowing Field Service Technicians.
• Ability to stand and walk for 8–12 hours, including walking up to one mile or more.
• Ability to bend, kneel, squat, crawl, twist, reach overhead, and work in confined spaces.
• Ability to climb ladders, stairs, and elevated platforms.

Nice to have

• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems.
• 1–3 years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience.

Benefits

• Comprehensive and competitive benefits package

About the company

IEM builds electrical distribution systems and delivers solutions for complex power needs. The company has been operating for 75 years.