Program Lead

The role

The Program Lead supports Program managers managing the full program lifecycle. This person aligns internal operations with client requirements to ensure timely delivery and quality performance.

What you will do

• Translate customer demand shifts into actionable plans by working with production teams.
• Lead the process for correcting purchase orders and reconciling discrepancies.
• Coordinate timely pricing updates between internal teams and the customer.
• Respond to quality and field service issues to drive resolutions.
• Contribute to customer related projects and continuous improvement initiatives.
• Analyze volume trends and program data to inform decision-making.
• Monitor inventory levels and perform flow analysis to prevent shortages or excess.
• Foster a culture of team accountability and collaborative problem-solving.

Required qualifications

• Bachelor's degree in business, Engineering or related field
• 3+ years of program or project management experience in a manufacturing or enterprise client-facing role with annualized volume exceeding $10 million
• Proven track record managing complex projects with multiple stakeholders across technical and business functions
• Strong understanding of supply chain processes, inventory management, and demand planning
• Experience with ERP and customer portal tools
• Excellent organizational, analytical, and communication skills
• Demonstrated ability to work under pressure, prioritize tasks, and drive results across functional boundaries
• Comfortable managing ambiguity and adapting to a dynamic, high-growth environment
• Exceptional interpersonal skills with a collaborative, team-first mentality

Nice to have

• MBA
• PMP certification

Benefits

• comprehensive and competitive benefits package

About the company

IEM is a manufacturing company focused on delivering complex, high-volume solutions for leading enterprise customers. They build electrical distribution systems.