Field Service Mechanical Technician - FRE

The role

The Field Service Mechanical Technician installs, maintains and troubleshoots busway systems and mechanical installations at customer sites, mainly in data centers and industrial applications. The role also supports commissioning and startup, corrective field actions, and weekly service reporting.

What you will do

• Install, inspect and commission electrical busway systems and mechanical components at customer sites
• Perform onsite troubleshooting, diagnostics and repairs of electrical and mechanical systems
• Take part in corrective field actions for quality, manufacturing remediation and warranty items
• Assist with commissioning and startup of IEM equipment, including components and subassemblies
• Ensure work meets specifications, industry standards, OEM guidelines, and health, safety and environmental rules
• Maintain accurate reports on installations, inspections, service activities and follow-up actions
• Support on-the-job training of field service technicians and team members
• Work with engineering and project management to resolve design, installation and operational issues
• Confirm schematics are correct and materials are available before arriving onsite
• Prepare and submit weekly customer field trip service and startup reports

Required qualifications

• Associate or bachelor's degree in electrical or mechanical engineering, or related field experience
• 1 year of experience in field service, electrical busway or mechanical systems
• Strong understanding of busway systems, electrical codes, electrical-mechanical systems and troubleshooting
• Ability to read and interpret electrical and mechanical drawings, schematics, blueprints and assembly drawings
• Proficiency with hand and power tools and a solid understanding of safety protocols
• Strong communication and customer service skills
• Ability to lift and carry up to 50 lbs
• Extensive travel (up to 80%) may be required

Nice to have

• Experience with an OEM
• IEM employee training experience and ability to implement field process improvements
• Proficiency in report writing and Microsoft Word, Excel, PowerPoint and Outlook
• Experience with electrical testing equipment, including multimeters and insulation resistance testers
• OEM certification in busway systems or mechanical installations
• Knowledge of NFPA, NEC and other relevant standards

Benefits

• Comprehensive and competitive benefits package, with a snapshot at https://www.iemfg.com/careers

Before you apply

• Up to 80% travel may be required to manufacturing facilities, regional field offices and vendor sites
• IEM never charges candidates fees and all recruiter emails come from an @iemfg.com address

About the company

IEM is an electrical distribution systems manufacturer with 75 years of history, delivering solutions for complex power needs. The company describes its team as engineers, makers and problem-solvers.