Field Service Manager - SBN

The role

You will lead and manage day-to-day field service operations for the C&I/SPD or Enterprise division in the assigned U.S. region. You will oversee Field Service Leads, schedule field teams for commissioning and related work at customer sites, and make sure jobs are completed safely and closed out properly.

What you will do

• Manage field service operations for the assigned division, including execution quality, daily staffing coordination, customer support and job closeout.
• Oversee scheduling and deployment of field service teams for commissioning and related project work at customer sites.
• Ensure commissioning and field service assignments are completed, documented and closed out to customer requirements and project timelines.
• Address staffing gaps, shifting priorities, escalations and operational challenges with Field Service leadership and internal teams.
• Handle urgent or emergency service needs and coordinate dispatch of field resources when needed.
• Ensure service paperwork, reports, timesheets and expense items are submitted on time and jobs are closed out accurately.
• Provide product and field service expertise to technicians, engineers, staff, customers and sales teams.
• Identify project risks and resource constraints, and escalate concerns appropriately.
• Monitor workforce utilization and report when resources are insufficient or customer requests exceed capacity.
• Directly supervise Field Service Leads, including hiring, coaching, performance management and evaluations.

Required qualifications

• Minimum 3 to 5 years of field service, commissioning, maintenance, troubleshooting or related electrical power systems experience.
• Demonstrated experience in employee oversight, scheduling, workforce coordination and performance management.
• Strong working knowledge of service operations, field documentation requirements, customer support expectations and safety practices.
• Proficiency with Microsoft Office and other business systems used for scheduling, reporting and operational tracking.
• Ability to read, interpret and communicate technical and operational information effectively.
• Ability to bend, lift and carry up to 50 lbs.
• Ability to travel up to 75%.
• Ability to work long periods of close work on computer screens, technical documents and drawings.

Nice to have

• Bachelor's degree in Business, Engineering, Operations or a related field; equivalent combination of education and relevant field service experience may be considered.
• Prior leadership, supervisory or team lead experience in a field service, construction, industrial, electrical or mission critical environment.
• Experience supporting service operations involving large electrical systems, commissioning, preventive maintenance and customer site execution.

Benefits

• Comprehensive and competitive benefits package designed to support well-being, growth and long-term success. A snapshot is available at iemfg.com/careers.

Before you apply

• IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address.

About the company

IEM is an electrical distribution systems company with 75 years of history, delivering solutions for complex power needs. Its engineers, makers and problem-solvers support industries that power the world's most dynamic markets.