Quality Engineer - Customer Account Manager

The role

You will act as the primary point of contact for customers and commercial teams regarding quality-related issues. You will perform root cause analysis, manage customer specific requirements, and ensure products meet quality standards.

What you will do

• Build relationships with customer and in-house commercial teams
• Resolve engineering and quality-related problems at customer facilities
• Collect data for product and installation improvements
• Investigate defective, damaged or malfunctioning parts, assemblies, equipment or systems
• Initiate containment of stock and prevent nonconforming production
• Investigate the fault and extent of potential recall
• Examine defective parts for conformance to engineering design drawings
• Identify anomalies on engineering drawings
• Maintain records for engineering drawings and documents
• Formulate and implement corrective action plans

Required qualifications

• Minimum of 5 years of experience in Quality Assurance
• 3 to 5 years of experience in engaging with customers and suppliers
• Previous experience in a manufacturing environment
• Ability to work independently with minimal supervision
• Proficient in 8D, CARs, and quality systems
• Knowledgeable in Lean Manufacturing, APQP, PPAP, FMEA
• Familiarity with ISO9001
• Understanding of engineering drawings and manufacturing processes
• Adaptability to diverse and dynamic environments
• Strong planning and prioritization skills
• Effective communication, negotiation, and presentation abilities
• Proficient problem-solving skills

Nice to have

• Bachelor's in Business/Commercial or Manufacturing/Engineering degree
• Commercial and financial awareness is advantageous

Benefits

• Medical benefits
• Financial benefits
• Other benefits

About the company

IEM builds electrical distribution systems and delivers solutions for complex power needs. The company has been operating for 75 years.